Customer care

We wish your shopping experience at IZOL UV MC online store to be simple and easy. Below you will find the answer to frequently asked questions regarding our precedure. If you need more information, please contact us:


Do you ship to US and internationally?
Yes! You need to enter your address and our system will confirm if your country is listed

How do I make a return?
Please see our return and exchange policy page

How do I choose my size?
You can refer to the SIZE GUIDE : WOMEN MEN

I cannot find my size or the item or it is currently out of stock?
Please contact us to check the availability of the products by mail:

Where can I purchase IZOL UV?
Online at:

Where are your headquarters?
We are in Montreal, Quebec, Canada

How do I care for my Izol UV garments?
To maintain the UPF levels in the fabric, please follow the wash and care instructions inside of your product. Wash before wearing, Machine wash gentle cold at gentle cycle, hang to dry, Iron at low temperature, for more details please refer to the table inside of your garment.

How can I pay? What kind of payment method do you accept?
You can use credit cards or Paypal to pay for your order. For credit cards payment, We accept VISA, MASTERCARD and AMERICAN EXPRESS at this time.

Is it safe to pay online?
We use PayPal, MASTERCARD, VISA and AMERICAN EXPRESS as our payment gateway. All methods are safe and secure way to pay online. Your financial details are never shared. They use leading encryption and anti-fraud technology to protect your financial details.

Will I be charged customs and import charges?
Customs policies may vary from country to country. Please check the rules for your country.

Who is responsible for the return delivery charge?
Your are responsible on the return postage from your destination to our location.